---
title: "Credits"
url: "https://pitchghost.com/docs/account/credits"
description: "What credits pay for, what happens when you run out, and how to buy more or turn on auto top-up."
---

Credits pay for enrichment, which means finding someone’s verified work email or listing the people who work at a company. They come with Pro and Expert, and your whole company shares one balance.

## What costs credits

| What you do | Cost |
| --- | --- |
| Find a work email | 1 per email found |
| Look again for a newer email with the refresh button | 1 per email found |
| List a company’s employees with Pitchie or MCP | 1 per page of up to 100 people |

An email lookup costs the same wherever you run it. That includes Get email on a Find, the [LinkedIn Email Finder](/docs/tools/linkedin-email-finder), the Instant Actions extension, Pitchie and MCP.

You are not charged when a lookup finds nothing, when a call fails, or when the person’s contact already has a saved email.

## When you run out

Lookups stop until you have credits again. If auto top-up is on, PitchGhost buys your top-up before it refuses a lookup.

Owners, admins and Billing users who click Get email with no credits are taken to Buy credits. Members are told to ask an admin or owner. A bulk email lookup does not start if the file needs more credits than you have.

The credit meter at the bottom of the sidebar shows what is left this period.

## Buy more credits

Owners, admins and Billing users can buy credits in packs of 1,000. The price of a pack depends on your plan and is listed as extra credits in the [plan comparison](/docs/account/plans#compare-plans).

1.  Open Settings then Subscription.
2.  On the Credits row, click Buy credits.
3.  Choose how many credits you want, up to 50 packs at a time.
4.  Click Pay.

The charge goes to the card on file and the credits arrive right away. Credits you buy never expire.

## Turn on auto top-up

Auto top-up buys packs for you when your balance runs low. You need a card on file.

1.  Open Settings then Subscription.
2.  On the Credits row, click Auto top-up.
3.  Set When credits fall below. It starts at 200.
4.  Under Buy, pick how many credits to buy each time.
5.  Click Turn on.

If a top-up charge fails, auto top-up turns itself off and your owners are told.

## Credits included with your plan

The [plan comparison](/docs/account/plans#compare-plans) lists the credits each plan includes. On monthly billing they arrive each month. On annual billing the whole year arrives up front.

-   Included credits expire when the billing period ends. Unused ones do not roll over.
-   PitchGhost spends the credits that expire soonest first, so included credits go before the ones you bought.
-   If you upgrade partway through a period, you get the bigger plan’s extra credits for the rest of that period.
-   A free trial comes with 50 trial credits instead, which expire when the trial ends.
-   If a payment fails, included and trial credits end until the bill is paid. Credits you bought stay.
-   If you cancel or move to a plan without credits, credit features pause. Credits you bought are frozen, and you can use them again once you are back on a plan with credits.