Refund policy
Effective October 4th, 2026
We aim to provide a fair and transparent refund policy. No one should be forced to keep a product they’re not satisfied with. All plans start with a free trial, so you can see what your Ghosts find before you pay anything. If you pay and PitchGhost still isn’t right for you, this is how refunds work.
Within 14 days
Ask for a refund within 14 days of your payment and we will refund that payment in full. You don’t need to give a reason. We’d like to hear one, because it helps us get better, but that’s your call.
After 14 days
After 14 days, payments are non-refundable by default. That includes any paid add-ons, enrichments, unused time, and the rest of a billing period you cancel partway through.
You can cancel at any time from the Settings page in the platform. Canceling stops all future charges, and you keep access until the end of the period you already paid for.
If something went wrong, email us and tell us what happened. Maybe you were charged after you meant to cancel, or the product was down when you needed it. Our team reads every request, and we make exceptions when it’s the right thing to do. However, we reserve the right to make those decisions, case by case.
How to ask for a refund
Email support@pitchghost.com from the address on your account. Refunds go back to the original payment method. Your bank can take 5 to 10 business days to show the refund, but you will get immediate confirmation from Stripe.
Please be aware that a refund immediately ends the subscription it paid for.
Before you dispute a charge
If you see a charge from us that you don’t recognize or don’t agree with, please email us before you contact your bank. We can usually sort it out the same day, which is much faster than a dispute. We’d rather you tell us than ghost us.
The fine print
- PitchGhost is a product of SaidThat, Inc. When you start a paid subscription, you agree to abide by this refund policy.
- This policy is part of our terms of service.
- If we close your workspace and you didn’t break our terms, we refund the part of your billing period that you didn’t use. If you did break them, we don’t.
- If you have a signed agreement with us, its refund terms may apply instead of this page.
- If your last payment was before this policy’s effective date, then this policy applies after your next payment.