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#findsHey there Kettle team, I have a new LinkedIn Post Find for you!
Rohan Agarwal (View profile)
Head of Support at Fernway
Our help desk renewal is next month, and chat routing still slows us down. What are other 40-agent teams using?
Today at 9:38 AM | View post
Suggested action - Comment
Rohan, I’m sorry routing still slows you down. We rebuilt it this spring. Can I walk your team through the new setup this week?
Set up Slack
Add PitchGhost to Slack
In Settings, open Integrations and connect Slack.
Pick a channel
In each Ghost's Notifications settings, choose the channel its Finds go to.
Engage from Slack
Click Take action, edit the draft, and send. The first time, you link your Slack profile.
What it does
- Sends each Find to the channel your team already reads
- Writes the reply, so your team only has to edit and send
- Shows who replied, so no post gets answered twice
- Uses your team's ratings to choose better Finds
A question still haunting you?
Does my team need to learn a new tool?
No. Finds arrive in Slack, and your team can reply to items directly from there.
Does PitchGhost ever post for us?
Not without your approval. Your Ghost gives you a suggested response. Someone on your team decides whether to send it, edit it, or ignore it.
Will it spam us with too many messages?
No. Your Ghost will only send you the posts that fit your exact goal. For a busy Ghost, you can get one message per scan instead.
Can each team have its own channel?
Yes. You choose where each Ghost sends its Finds to. So sales, customer success, and marketing each see only their own Finds.
