Our help desk renewal is next month, and chat routing still slows us down. What are other 40-agent teams using?
Suggested action:Rohan, I’m sorry routing still slows you down. We rebuilt it this spring. Can I walk your team through the new setup this week?
Set up Intercom
Connect your Intercom account
In Settings, open Integrations and connect Intercom. Intercom will ask you to approve PitchGhost for access to your account.
Pick an Intercom segment
Create a User Monitor Ghost, choose Smart Sync, and pick the segment of people you want to monitor.
Choose what happens with each Find
Open a ticket for the teammate you choose, or do nothing in Intercom. Then tell your Ghost what matters to you.
What it does
- Monitors the people in an Intercom segment on LinkedIn, with no keywords to write
- Opens a ticket for each Find, with a suggested response
- Sends each ticket to the teammate you choose
A question still haunting you?
Can I use it today?
Not yet. It's coming soon. Write to support@pitchghost.com and we'll tell you when your company can turn it on.
Will it change our Intercom data?
No. Your Ghost only adds tickets for people already in your segment, and only if you ask it to. It doesn't edit or delete your people.
Does PitchGhost contact anyone in our Intercom?
No. PitchGhost never emails or messages your people. It only gives your team a ticket with a suggested response, and someone on your team decides what to do with it.
Do you need my Intercom password?
No. We never ask for your Intercom username or password. Our integration uses Intercom’s secure and official sign-in to let you approve PitchGhost for access to your account.
Do we need to write keywords?
No. You pick a segment and tell your Ghost what matters to you. It reads what those people post on LinkedIn and only keeps what fits.
Does my team have to leave Intercom?
No. Each Find shows up in Intercom as a ticket, with a suggested response. If you want to take it from there, you can.
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