Credits

Credits pay for enrichment, which means finding someone’s verified work email or listing the people who work at a company. They come with Pro and Expert, and your whole company shares one balance.

What costs credits

What you do	Cost
Find a work email	1 per email found
Look again for a newer email with the refresh button	1 per email found
List a company’s employees with Pitchie or MCP	1 per page of up to 100 people

An email lookup costs the same wherever you run it. That includes Get email on a Find, the LinkedIn Email Finder, the Instant Actions extension, Pitchie and MCP.

You are not charged when a lookup finds nothing, when a call fails, or when the person’s contact already has a saved email.

When you run out

Lookups stop until you have credits again. If auto top-up is on, PitchGhost buys your top-up before it refuses a lookup.

Owners, admins and Billing users who click Get email with no credits are taken to Buy credits. Members are told to ask an admin or owner. A bulk email lookup does not start if the file needs more credits than you have.

The credit meter at the bottom of the sidebar shows what is left this period.

Buy more credits

Owners, admins and Billing users can buy credits in packs of 1,000. The price of a pack depends on your plan and is listed as extra credits in the plan comparison.

The charge goes to the card on file and the credits arrive right away. Credits you buy never expire.

Turn on auto top-up

Auto top-up buys packs for you when your balance runs low. You need a card on file.

If a top-up charge fails, auto top-up turns itself off and your owners are told.

Credits included with your plan

The plan comparison lists the credits each plan includes. On monthly billing they arrive each month. On annual billing the whole year arrives up front.

• Included credits expire when the billing period ends. Unused ones do not roll over.
• PitchGhost spends the credits that expire soonest first, so included credits go before the ones you bought.
• If you upgrade partway through a period, you get the bigger plan’s extra credits for the rest of that period.
• A free trial comes with 50 trial credits instead, which expire when the trial ends.
• If a payment fails, included and trial credits end until the bill is paid. Credits you bought stay.
• If you cancel or move to a plan without credits, credit features pause. Credits you bought are frozen, and you can use them again once you are back on a plan with credits.