Suggested responses
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With suggested responses on, your Ghost drafts a reply or other action for each new Find. The draft waits on the Find for you to edit and send. Your Ghost never posts it for you.
Suggested responses are included on Pro and Expert. On other plans the switch shows Upgrade instead.
Turn on suggested responses
- Open the Ghost and choose Settings.
- Turn on Auto-generate suggested responses.
- Optionally, describe a Tone of suggested responses in up to 2,000 characters, such as “friendly and practical, like a peer who has switched payroll providers”. Leave it blank to use your brand’s tone.
- Under Response settings, tick the types of action you want your Ghost to suggest. Keep at least one ticked.
- Choose Save changes.
The action types on offer depend on the platform. Reddit Ghosts also have Subreddit safe comments, on by default, which limits suggestions to comments that are safe to post under the subreddit’s rules.
Generate or regenerate on a Find
You can ask for a suggestion on a single Find, or replace the one your Ghost wrote.
- Open the Find.
- In the action editor, choose the generate button, or the regenerate button if there is already a suggestion.
- Optionally, add Extra context for this draft in up to 300 characters, such as “Mention that we handle multi-state payroll.”
- Choose Generate or Regenerate. Regenerating replaces the current suggestion.
How your Ghost learns your voice
Each Ghost learns from the actions taken on its own Finds. When it drafts a response, it looks at up to 5 earlier actions from the same Ghost, preferring ones on similar Finds, and writes in the same style.
Actions you take outside PitchGhost count too if you record them. After you respond on the platform yourself, save the action on the Find with Record that you manually took this action.
If you change plans
On a plan without suggested responses, each Ghost keeps its setting but stops drafting. Drafting resumes when you move back to Pro and Expert.
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Take action on a Find
Reply, react or message from a Find through a linked account, or record an action you took yourself. Nothing is sent until you send it.Set your brand voice
Describe your brand's voice, tone and messaging once, so every suggested response your Ghosts draft sounds like your company.
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