Manage your subscription

Everything about your plan and billing is on Settings› then Subscription. Clicking the plan badge at the bottom of the sidebar opens it too.

Owners and Billing users can do everything on the page. Admins can change seats and buy credits, but cannot change the plan or touch payment details. Members cannot open it.

Change your plan

Change	What counts	When it applies
Upgrade	A higher plan, or the same plan from monthly to annual	Now. You pay the prorated difference today. If the payment fails, your plan stays as it was.
Downgrade	A lower plan, or the same plan from annual to monthly	At your next renewal. You keep your current plan until then.

During a trial, an upgrade starts now and billing still begins when the trial ends.

A plan change also resets your extra seats to cover the people and invites beyond the new plan’s included seats, so unused extra seats are dropped.

Moving to a plan without credits or suggested responses pauses them until you upgrade again. To undo a scheduled downgrade, open Change plan and click Keep on your current plan.

Change seats

Both changes apply right away. Added seats are charged today, prorated for the rest of the period. Removed seats are credited to your next bill, also prorated.

Removing a person frees their seat but does not lower your bill. Lowering the seat count here does.

You cannot go below the seats your plan includes, or below the seats your members and pending invites use. Remove people or invites first.

Update your card or billing details

On the Payment row, click Update, or Add card when there is none. To change the email, name, address or tax ID on your invoices, click Edit on Billing details. Both open a secure Stripe page.

To move billing from a personal card to a company card, update the card here.

Let someone else pay

You have two ways to hand billing to a manager, a finance team or a client.

• Invite them with the Billing role. They can manage the plan, card and invoices, they cannot see Ghosts or Finds, and they do not use a seat.
• Click Shareable payment link at the bottom of the card. It copies a link they can use to pay without joining your company. After a cancellation the button is Generate payment link.

Download an invoice

Invoices under the card lists your recent invoices. Click PDF to download one, Pay to pay one that is due, or View all for older ones.

Cancel your subscription

Your plan stays active until the end of the period you paid for. Until then, Keep my plan undoes the cancellation. After it ends, your Ghosts stop scanning and your data is kept. Credits you bought are frozen until you subscribe again. Click Resubscribe to pick a plan again.

Fix a failed payment

The badge on the page says Payment failed. Your features keep working while the payment is retried, but included credits end until the bill is paid. Update your card on the Payment row, or pay the open invoice under Invoices.

Sign-up says your domain is already in use

A company domain can belong to only one PitchGhost company. Sign-up shows “That domain is already associated with an account on PitchGhost!” when a company already uses yours, which usually means a colleague signed up first or you signed up earlier with another email.

• If a colleague owns the company, ask an owner or admin to invite you.
• If you created it yourself, log in with the email you used then.
• Otherwise, contact support.